Friday, May 23, 2008
What in the world?
I had to call Windstream customer service today. Our DSL has been in and out and, of course, it goes out at he most inconvenient times-of course. I called and got to listen to the mind-numbing automated messages that they play...as if this is going to help the wait feel shorter. Most of the messages were something like this, "We know that your time is valuable...most of your questions can be answered by visiting our website at Windstream.com." "Visit our website for a list of frequently asked questions." "Visit our website for our trouble shooting guide." Are they serious? The whole reason I'm sitting here wasting my time on the phone is because I CAN'T ACCESS THE INTERNET! I was half expecting the guy in Calcutta to ask if I'd tried visiting the website. He didn't, so that's good. Anyway, I just thought it was funny.
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If you go through the windstream icon, it will have you reset everything. If that doesn't work, then it gives you a 1800#, that takes you straight to the tech desk. I just spent the past hour on the phone with tech support, it is now almost 9:30 and we finally got the modem reset by going in and reconfiguring it in the command promp. Technology can't live without it, but it sure is frustrating living with it. It's kind of like that nosey neighbor, you love, but are irritated with it half the time.
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